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DATA PROTECTION POLICY - Policy review date: 6 February 2021

Scope of the policy

This policy applies to the work of homeopath Svetlana Lotman (hereafter referred to as ‘SL’). The policy sets out the requirements that SL has in order to gather personal information for professional purposes. The policy details how personal information will be gathered, stored and managed in line with data protection principles and the General Data Protection Regulation. The policy is reviewed on an ongoing basis to ensure that SL is compliant. This policy should be read in tandem with the SL's Privacy Policy.


Why this policy exists

This data protection policy ensures that SL:

  • complies with data protection law and follows good practice

  • protects the rights of patients

  • is open about how she stores and processes patients’ data

  • protects herself from the risks of a data breach.


Data protection principles

The General Data Protection Regulation identifies 8 data protection principles.
Principle 1 - Personal data shall be processed lawfully, fairly and in a transparent manner

Principle 2 - Personal data can only be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.

Principle 3 - The collection of personal data must be adequate, relevant and limited to what is necessary compared to the purpose(s) data is collected for.

Principle 4 – Personal data held should be accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that personal data that are inaccurate are erased or rectified without delay.

Principle 5 – Personal data which is kept in a form which permits identification of individuals shall not be kept for longer than is necessary.

Principle 6 - Personal data must be processed in accordance with the individuals’ rights.

Principle 7 - Personal data must be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Principle 8 - Personal data cannot be transferred to a country or territory outside the European Union unless that country or territory ensures an adequate level of protection for the rights and freedoms of individuals in relation to the processing of personal data.


Certain of these principles are expanded upon in the sections that follow.

Lawful, fair and transparent data processing

SL requests personal information from patients and potential patients for the purpose of consulting with them and providing them with advice and guidance on homeopathic treatments. The forms used to request personal information will contain a privacy statement informing patients and potential patients why the information is being requested and what the information will be used for. Patients will be asked to provide consent for their data to be held and a record of this consent along with patient information will be securely held. Patients will be informed that they can, at any time, remove their consent and will be informed as to what to do should they wish to do so.


Processed for Specified, Explicit and Legitimate Purposes

Patients will be informed how their information will be used and SL will seek to ensure that patients’ information is not used inappropriately. Appropriate use of information provided by patients includes:

  • Communicating with patients in order to make, change or cancel consultations

  • Assessing the conditions and issues reported by patients and devising and prescribing

    relevant remedies and therapies.

SL will ensure that patients’ information is managed in such a way as to not infringe an individual patient's rights which include:

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object.


Adequate, Relevant and Limited Data Processing

SL’s patients will only be asked to provide information that is relevant to support consultations and prescription. This includes:

  • Name

  • Date of birth

  • Gender

  • Postal address

  • Email address

  • Telephone number

  • Medical history.

Where additional information may be required, this will be obtained with the specific consent of the patient who will be informed as to why this information is required and the purpose for which it will be used.

There may be occasional instances where a patient’s information needs to be shared with a third party due to an accident or incident involving statutory authorities. Where it is in the best interests of the patient or of SL, in these instances where SL has a substantiated concern, then consent does not have to be sought from the patient.

Accuracy of Data and Keeping Data up to Date

SL has a responsibility to ensure that patients’ information is kept up to date. Patients will be required to let SL know if any of their personal information changes.

Accountability and Governance

SL is responsible for ensuring that her practice remains compliant with data protection requirements and can provide evidence that it has. For this purpose, those from whom data is required will be asked to provide written consent. The evidence of this consent will then be securely held as evidence of compliance.

Secure Processing

SL has a responsibility to ensure that data is both securely held and processed. This includes:

  • using strong passwords for information held within computer systems

  • restricting access to computer and paper-based files

  • using password protection on laptops and PCs that contain or access personal information

  • using password protection or secure cloud systems

  • providing adequate virus-protection and firewall software to secure computer-based systems.


Subject Access Request

SL’s patients are entitled to request access to the information that is held by SL. The request needs to be received in the form of a written request to SL.

On receipt of the request, the request will be formally acknowledged and dealt with within 14 days unless there are exceptional circumstances as to why the request cannot be granted. SL will provide a written response detailing all information held on the member. A record shall be kept of the date of the request and the date of the response.

Data Breach Notification

Were a data breach to occur, action shall be taken to minimise the harm. SL will inform any patients where she believes their personal information has been compromised. Where necessary, the Information Commissioner's Office would be notified.

If a patient contacts SL to say that they feel that there has been a breach by SL, she will ask the patient to provide an outline of their concerns. If the initial contact is by telephone, SL will ask the patient to follow this up with an email or a letter detailing their concern. The concern will then be investigated fully and a response made to the patient. Breach matters will be subject to a full investigation, records will be kept and all those involved notified of the outcome.

PRIVACY POLICY Policy review date: 6 February 2021

I take the privacy rights of my patients very seriously. This privacy policy sets out how I deal with your ‘personal information’, that is, information that could identify, or is related to the identity of, an individual.

What personal information do I collect?

In order to treat you, I will ask you to provide certain information. This includes:

  • Name

  • Gender

  • Date of birth

  • Home address

  • Email address

  • Telephone number

  • Medical history.

To this, over time, I will add details of the conditions for which you have consulted me and the remedies and other therapies that I have prescribed or recommended.

How do I collect this personal information?

All the information collected is obtained directly from you. This is usually at the point of your initial consultation. The information is collected via a ‘medical history form’ which I ask you to complete prior to or at the initial consultation. At the point at which you provide your personal information, I will also request that you provide consent for me to store and use your data. Your consent is required in order to ensure my compliance with data protection legislation. Subsequently, I will add to this initial information with details of the consultations you hold with me.

How do I use this personal information?

I use your personal information to analyse the conditions for which you have consulted me and to prescribe remedies and other therapies.

I will communicate with you by email, other digital methods, by telephone and by post.

With whom do I share your personal information?

I do not share your personal information.

How long do I keep your personal information?

I need to keep your information for as long as you continue to consult me. Since patients often return for more consultations after a period of absence, I will keep your information for seven years after your last consultation. At that point, your file will be securely destroyed and any digital information will be erased from my computer systems.


How your information can be updated or corrected

To ensure that I have accurate and up-to-date information, you need to inform me of any changes you believe I should make to the personal information I hold. You can do this by contacting me by any of the methods previously described.

Under data protection legislation, you have the right to inspect the personal information I hold about you. You can make a request to do so by contacting me and I will endeavour to respond within 14 working days.

How do I store your personal information?

My patient files are digital and are held securely within my computer. I take steps to protect your personal information against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification.

Your email address, if you have one, is held securely on the servers of my email providers, currently EE Internet and Google mail.

Changes to this policy

This policy may change from time to time. If I make any material changes, I will make you aware of them.



If you have any queries about this policy, need it in an alternative format, or have any complaints about my privacy practices, please contact me:

WEBSITE COOKIE POLICY - Policy review date: 6 February 2021

1. Definition

Cookies are small text files placed on your device when you visit our site and are used to make the users experience more efficient We are able to store cookies on your computer when they are necessary for the operation of the site however, for non-essential cookies we need your permission. 


2. How we use cookies

We do not track individual users or use cookies to identify individuals. We use cookies to recognise you and your preferences, improve our site's performance, and collect analytical information for ourselves and our business partners. Without the knowledge gained we would not be able to provide the service we do.


3. Session and Persistent cookies

"Session cookies" allow us to track your actions during a single browsing session but they do not remain on your device afterwards. 

"Persistent cookies" remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our site. 

Session and persistent cookies can be either first and third party cookies. A first-party cookie is set by the website being visited, a third-party cookie is set by a different website. Both types of cookies may be used by us or our business partners.

Third-party cookies we use include:

- N/A

Cookies set by company:

- N/A


4. Disclaimer

All our cookies are categorised by the role they fulfil on our website:

a. Strictly necessary: these are essential to enable you to move around our website and use features such as secure services. Without cookies such services could not be provided.

b. Functionality: allow the website to remember your choices and to personal certain features. Theses cookies may be anonymised and cannot track your browsing activity on other websites.

c. Performance: collect information as to how users use the website. These cookies don't collect information that identifies a visitor. The information collected is aggregated and used to improve our website.

d. None of the cookies described are classified as Behavioural Targeting.

If at any time you wish to disable our cookies, you may do so through the settings on your browser. However if you choose to disable or delete our cookies that will prevent certain important areas or features of our services from functioning properly. You can find additional information on

Notwithstanding, the audit regarding our cookies, it is possible we may have missed one from our list above. If you happen to find one that is being set on our site, please let us know.

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